SAVMA professional learning, standards, and competencies align to improve SAVMA members’ knowledge of industry standards (what they know) and competencies performance (what they do with that knowledge) through skill building (professional learning).
Complimentary ELEVATE 2026 Conference Registrations for SAVMA Members Category: Your Content Goes Here Complimentary ELEVATE Conference Registration SAVMA Leaders announce a limited professional development opportunity for members. Thanks to the generosity of Tucson Foundations, SAVMA received five complimentary registrations for the ELEVATE 2026 Conference to benefit our members. Each registration has a fair market value of $125 and is fully underwritten to support learning, connection, and [...]
Thriving Together: Self-Care for Volunteer Success Volunteer engagement professionals often carry out meaningful work that touches many lives. The work requires compassion, patience, and focus. Because of this, stress can build quickly. As a result, personal well-being may fade into the background. However, healthy leadership grows when balance and boundaries come first. These ideas guide Thriving Together: Self-Care for Volunteer Success, a session led by Dr. Melissa Hernandez, Jessica [...]
Introducing the SAVMA Awards Keynote Speaker: Brenda Meller Inspiring Volunteer Engagement in a Time of Renewal Across the United States, volunteerism is experiencing a renaissance. More than 75 million Americans—28.3% of the population—formally volunteered between 2022 and 2023. As a result, they collectively contributed nearly 5 billion hours of service valued at $167 billion. Furthermore, Arizona alone outpaced the national average with a 30% formal volunteering rate while also [...]
SAVMA 2025 Leadership: apply by 10/20 SAVMA 2025 leadership on your mind? Never been on a board before? That's ok, a professional association is a great organization to start. You can start in any position and catch on quickly due to the size of the organization and the support you have from the prior year's boards. This process is called institutionalization. What is means is there are lots of materials [...]
Volunteer Engagement Defined and Measured Volunteerism is flourishing globally, even while volunteers sit untapped and underutilized. Volunteer engagement defined and measured opens the door to standard benchmarks across the profession, at least locally. Apples and oranges make a nice visual for comparative data, but how about volunteers and headcounts? If there is a common language and shared understanding of metrics, then comparative metrics are not out of the possibility. Defining [...]
Forget the Elevator Pitch Forget the elevator pitch, volunteer engagement professionals should rely on three big questions to tell your story. Before we get straight to the questions, let's be clear, the pitch does offer a helpful crafting concept that we shouldn't disregard. So we should start with the concept for those that are not familiar. The pitch concept, goes something like this...I'm a nonprofit employee/founder and I jump on [...]
Voluntary Self-Identification Form Does your volunteer application include a "voluntary self-identification form" to collect demographic, economic, cultural, and social information? Is it damaging your recruitment efforts? Maybe it is helping? Was it there before you arrived? This is the case for one such Volunteer Engagement Professional, who has a few questions. While holding one VEP's confidentiality, we agree these are valuable questions and our discussion might spark more interest. Why [...]
Announcing Keynote Speaker Nicole R Smith SAVMA Awards 2024 includes a keynote address by Nicole R Smith, CVA. She is a Panamanian-American, workforce development expert, athlete, published author, nonprofit founder, motivational speaker and sports entertainer. Nicole enthusiastically inspires her audiences with her take on today's volunteerism. She earned her Bachelor's degree via a Division I full-ride track scholarship. After graduating she founded Step It Up! Inc, a nonprofit dance organization. [...]
Career Growth Through Professional Associations How much time should one invest weekly in a professional association? What do you need to ensure maximum career growth through professional associations? How do you choose the right associations? It turns out there is some pretty good recommendations out there to light our paths as Volunteer Managers in this area. Business Network International (BNI) founder, Dr. Ivan Misner, suggests that successful networkers spend between [...]
C-Suite Must-Dos for your Volunteer Program October is a big volunteer month These C-Suite must-dos for your volunteer program will remind you why you need SAVMA and why your volunteer engagement professionals depend on the association. Members of the volunteer management community are hard at work at recruitment events, fundraisers, interviews, orientations, planning meetings, outreach events, and conferences. Well, actually that sounds like a lot. Unfortunately, since the pandemic this [...]
SAVMA 2024 Leadership: apply by 9/30 SAVMA 2024 leadership on your mind? Never been on a board before? That's ok, a professional association is a great organization to start. You can start in any position and catch on quickly due to the size of the organization and the support you have from the prior year's boards. This process is called institutionalization. What is means is there are lots of materials [...]
SAVMA Member Benefit Alert! "Volunteer recruitment is no answer" is presented by AL!VE through their Academy series. SAVMA is an Association Member of AL!VE and SAVMA members are able to attend Academy sessions as a Membership Benefit. Please be sure your SAVMA account is in good standing and your name is listed as a contact on the account to register. Presented by Rob Jackson September 20, 7AM MST Everyone knows [...]
Research study on Volunteer Administrators Career pathways We encourage SAVMA members are to participate in a research study on Volunteer Administrators career pathways. The study is being conducted by Dr. Allison Russell, an Assistant Professor of Public and Nonprofit Management at the University of Texas at Dallas. Along with her doctoral research assistant, Kayla Parker, they are conducting a research study to investigate the career pathways of volunteer administrators. They [...]
AL!VE Conference- SAVMA Saves the Date October 17th AL!VE announces its conference theme "Leveraging Technology in a Human World: Inclusively, Responsibly, and Creatively." Each new generation of volunteers is very different from the ones before them. How do we prepare our policies, programs and recruitment in an inclusive, responsible, and creative way that looks to leverage technology in a human world? AL!VE taps Rob Jackson facilitator Rob Jackson is Director [...]
Service Enterprise Initiative recommended by SAVMA to all members. SEI certification is a way to increase the impact of volunteerism in our community. ASU Lodestar Center for Philanthropy and Nonprofit Innovation is offering this certificate of distinction and its nationally recognized designation of excellence in organizational volunteer integration. Together with AL!VE and Points of Light organizations will gain access to proprietary content and research, including a robust resource library with trends and [...]
Volunteer Appreciation Ideas How To: Appreciate Your Volunteers It’s National Volunteer Appreciation Week, and in honor of the occasion, we have volunteer appreciation ideas and tips to share showing your volunteers they matter -- this week, and always. While showing appreciation for volunteers is a nice thing to do, it also benefits the recipient and the organization. Intentionally building recognition into your organization’s culture motivates volunteers and can help you [...]
Tips for Navigating Holiday Volunteers Holidays encompass many things, including a time of service and giving. Many people want to give back to their community through volunteer service and as volunteer managers, we should support these volunteers just the same as we support our existing volunteers. Here are some tips for navigating holiday volunteers so they feel welcome in your organization. 5 Tips for Navigating One-Time Holiday Volunteers Prepare the [...]
Join SAVMA on October 19th for the Volunteer Management Hybrid Conference! We will be meeting together via Zoom and join break out sessions with others registered through out host site. Why join with SAVMA? Members and non-members alike get a deep discount to attend this conference but joining our host site means that you'll have conversations with others who are learning how Diversity, Equity, and Inclusion matter at the regional [...]
The Southern Arizona Volunteer Management Association invites you to a volunteer fair at the Reid Park Zoo on Thursday, September 16th from 4:30-7pm. Who can Attend? All members of the public are invited to attend the 2021 annual SAVMA Volunteer & Recognition Fair. Additionally, current volunteers are welcome to attend as a “thank you” from the Southern Arizona nonprofit community. Attendees have the opportunity to explore the zoo during this [...]
On Thursday, February 18, 2021, volunteer managers gathered together for a roundtable discussion on volunteer appreciation. As we approach volunteer appreciation week, here are the top tips on creating a meaningful thank you experience for your volunteers. Trinket/giveaway Ideas It’s very easy to rely on trinkets or small gifts as tokens of appreciation. Get creative and look offering for experiences by partnering with local organizations. [...]
The SAVMA Board of Directors is pleased to present your 2021 Leadership Team. Please be sure to register to attend the December 10th Annual Meeting and Mixer to vote on the following slate of officers and directors. Officers: President: Gina Hansen to remain unchanged President-Elect: Alexei Marquez to fill a vacancy Secretary: Heidi Urbina, to replace Jennifer Lohse Treasurer: Victoria Carlson, to replace Alexei Marquez Members at Large: Ken Briggs [...]
Future of Volunteering with Sarah Sladek November Program We hope you join us online this Thursday November 19, 2020 from 3:30 – 5:00pm MST for: The Future of Volunteering with Sarah Sladek: What Organizations Need to do NOW to Prepare. Volunteering did not die in this pandemic, but the era when volunteer organizations could just count on volunteers joining and serving in pre-pandemic roles has passed. Volunteer organizations need to [...]
Open Nominations Are Underway! Every person is right for leadership, every voice deserves to be heard and SAVMA Board of Directors is that Leadership Table. In less than 10 hours a month you can play a critical role in your own professional development and those of your peers. You can lead the way. Many hands make light work and with SAVMA in growth mode we need all hands on deck [...]
Ask a Volunteer Manager: September Spotlight Stacy Oliver is the Volunteer Services Manager for the Community Food Bank of Southern Arizona. Describe a memorable moment with volunteers. When the pandemic started in March, we didn’t have volunteers with us for several months because the National Guard stepped in, and we wanted to make sure volunteers were safe until we could put some more precautions in [...]
Resilience: a Vital Tool for LoVs Nicole R. Smith, CVA, knows resilience is a vital tool for LoVs. What is it exactly? Why is it so important? How do you build it? In this candid talk we will examine how to navigate the hurdles that you may encounter during your volunteer manager (leader of volunteers) journey to build the resilience needed for both you and your volunteer program grow and [...]
Be Your Own Best Advocate: Top Ten Ways You Can Advocate for yourself, volunteers and programs Although we know how important our role, volunteers and an engaging program are, we will always need to advocate why that is important to staff, the community, and prospective volunteers. Often the volunteer department is 'taken for granted' or mistakenly assumed from that person's last volunteer experience. Can simple and everyday advocacy elevate the [...]
Peer Mentors are the Answer! SAVMA Members have an Association Membership with AL!VE! So, if you are a member of SAVMA, you are also a member of AL!VE! and that includes the benefits of the: Emerging Leaders Mentor Program The Emerging Leaders Mentor Program is first designed to provide a platform for members to connect, and second designed to share best practices while positioning members as leaders in the field [...]
Join us Thursday, August 20th from 3:30-5PM for our next SAVMA Program! Register Now. Meet the entrepreneur who built an accessible list of locally Black Owned Businesses for the Tucson community. Find out how and why Ashley La Russa with a team of Black Business Owners and Creatives developed the #BlaxFriday Project with a website, app, and virtual event to spotlight Black Businesses. It’s a success story you won’t want to miss at this pivotal [...]
Q&A with Sierra Sierra Horsey is the Volunteer Program Coordinator at Reid Park Zoo. She helps manage the Zoo Crew, a group of teen volunteers who educate the public on resident animals and more! The Zoo Crew was named the Youth Volunteer Program of the Year for 2020 by SAVMA. Reid Park's Zoo Crew The Zoo Crew accepts their Youth Volunteer Program of the [...]
Join Us for a Zoom Program (3:30-5PM) on May 21st for: It doesn't have to be a pain: identifying ways to work more effectively with volunteers Description: What is the most challenging aspect of working with volunteers? What are the parts of your job which are most exhausting? What do you wish you could spend more time on? How do you effectively communicate the impact of your volunteers? In this [...]
Note: March 19th Meeting has been cancelled and the April Volunteer Fair has been postponed date TBD. The following information was sent out via email to SAVMA Members. Preparing Your Volunteer Program for COVID-19 From the Southern Arizona Volunteer Management Association While there are still many unknowns about COVID-19 and how it will affect our communities in Southern Arizona it is certain it already has. It is important to note [...]
We are sorry to say that due to unforeseen circumstances we are not holding our February program today on Golden, but will reschedule for a future date. We had so much good news to share, so we are sharing it here: Announcements for February 20, 2020 There is training news, and leadership news, new CCVA exam dates, upcoming events, more program announcement and you really going to want to see [...]
Tucson Foundations is proud to provide underwriting support to bring to Tucson an expert in the profession of volunteerism, the former President of the Association of Leaders in Volunteer Engagement (AL!VE). Dana Litwin is a transformational coach, strategic advisor, and public speaker with a background in team building, environmental conservation and sustainability. Since 2002, Dana has guided organizations in the Bay Area, Silicon Valley, and nationwide to produce breakthrough volunteer [...]
Join us for our monthly program from 3:30-5PM at Habitat for Humanity on November 21st. Presentation: Work that Conversation! The Chemistry of Conversations "This talk introduces some tools of Conversational Intelligence®. So much of what we do and experience happens through conversations; from internal self-talk to external talk with family, work and friends. In this fun and interactive session, you will learn how to influence your conversations toward connection and [...]
Join Us on May 17th at Habitat for Humanity Overview: Alexei Marquez, Coordinate at the University of Arizona (ASUA) will present will review what VolunteerUA tells our students about engaging with community partners and what community partners can anticipate will occur when they have UA students working with them. Who: Alexei Marquez is a native Tucsonan and full-time Coordinator of Service for the Student Governance and Programs department at the University of [...]
Please note the early time! Location is still Habitat for Humanity. A Brief Welcome from a Very Special Guest joining us all the way from Oregon: Gretchen Jordan, CVA Gretchen Jordan, CVA, is the AL!VE Association Manager. She will give a short presentation on what's happening on the national level on Volunteer Engagement issues and share her Top Ten Tips for Advocating for yourself, your professional development, and your program. As [...]
You won't want to miss this topic! Tapping Into the Power of an Effective Volunteer The most important audience to engage with as a non-profit are your true believers – your volunteers. Build and sustain a volunteer communications plan that will bolster internal and external goals. What you will walk away with: Gain an understanding of and the skills to construct, monitor and measure results from a volunteer communications plan. [...]
Take the Leap With SAVMA at VMHC 2017 | Volunteer Management Hybrid Conference VMHC Take the Leap: Embrace Change With SAVMA The Volunteer Management Hybrid Conference (VMHC) brings together volunteer engagement professionals from around the world once again. The event blends global expertise with local collaboration, creating a hybrid experience unlike any other. This year’s theme—“Take the Leap: Embrace Change”—invites us to step forward with courage, creativity, and purpose. [...]
Effectively capturing and sharing the stories of your volunteers, service recipients, organization history, etc., can make the difference between just plugging along and the ability to build strong, dynamic and passionate relationships to support your mission. Whether you are looking to build volunteer engagement, enhance your outreach to donors, build a creative stewardship program, or just make your case more effectively, this process marries evocative photography techniques with effective writing [...]
Tell us how you plan to thank your volunteers! Come out to our March meeting to learn different ways to appreciate and recognize your volunteers, even on a shoestring budget! When: March 16, 2017 3:30 pm - 5:00 pm. Where: Habitat for Humanity 3501 North Mountain Avenue, Tucson, AZ 85719. We will have a round table discussion to get those creative juices going! There will be a "best of display," so please bring [...]
Join us for our engaging February program on growing your volunteer funding with grants. In today’s ever-competitive funding environment, nonprofits often seek grants to grow their revenue. Grants are just one of many ways to grow the funding you seek to support your mission. In this special workshop, tailored to volunteer program needs, we’ll talk about the way grant funding fits into your overall revenue plan, explore savvy ways to [...]
AL!VE: Association of Leaders in Volunteer Engagement ***Reimagining the Future of Volunteer Engagement*** Webinar on Sept 13, sign up at SAVMA.org SAVMA has been selected to participate, you don't want to miss this excellent presentation, click here for more information and to see who else is participating from all over the USA http://www.volunteeralive.org/alve_better_impact_hybrid_c.php
Reach out to individuals, students, and families from ages 5-95 about your volunteer and internship needs on Thursday, Sept 29, 2016 from 5-8pm. Applications submitted by Thursday, September 1st will have organization name featured on the event flyer. Consider this your SAVE THE DATE: Event Date: Thursday, September 29, 2016 Time: 5pm-8pm Location: Trail Dust Town 6541 E. Tanque Verde Rd 85715 This year’s event will feature games, Trail Dust Town [...]
Exciting professional development opportunities for volunteer managers right here in Tucson! SAVMA has been chosen to become a host for a 1 day online conference for the Association for Leaders in Volunteer Engagement (AL!VE) the only national membership organization for those who manage volunteers. Register HERE There will be Four 90 minute presentations from dynamic, knowledgeable, and engaging trainers that will be live streamed to our group. Our Presenters: [...]
The First Volunteer Management Hybrid Conference 2015 When Innovation Met Volunteer Leadership (and Yes—All Men!) The volunteer engagement profession received a major boost last summer with the launch of the first Volunteer Management Hybrid Conference 2015 (VMHC), co-presented by Better Impact and AL!VE (Association of Leaders in Volunteer Engagement) debuted as a groundbreaking model for professional development. It promised a national learning experience without the airfare, hotel receipts, or endless [...]
CVA Study Group Make It Happen Now, LLC, (MIHN) offers a virtual CVA study group for qualified candidates that begins July 13th. Facilitated by the managing partners, CVAs themselves, the study groups help candidates learn from each other through weekly discussions. Over the last four years, participants have come from throughout the U.S. and Canada with experience in a variety of volunteer engagement settings. A whopping 100% of their participants state [...]
NationBuilder allows you to send targeted text blasts to your supporters in the U.S. and Canada. To add to your texting capabilities, there are also apps and integrations available: Hustle allows you to send personalized one-to-one text messages as quickly as you can send a text blast (50 messages under 5 minutes). FrontlineSMS lets you create logic to dynamically respond to your supporters. CallHub extends your reach beyond the U.S. and [...]
What are your AZ Summit needs Volunteer Management Professionals what are your AZ Summit needs for the upcoming 2016 Summit on Volunteerism and Civic Service. As a member of the event and planning committee in partnership with the Governor's Office of Youth, Faith, and Family, I am interested in learning more about what courses, training, or workshops Experienced Volunteer Managers are interested in attending at this fall's AZ Summit on Volunteerism [...]
Creative Volunteer Training Activities Join Founder and Chief Engagement Officer of VolPro, Tobi Johnson, for this one hour Beyond PowerPoint: Creative Volunteer Training Activities That Boost Interaction, Inspiration & Learning Are you tired of the same old training techniques? Need a boost to your volunteer training? If so, don't miss this upcoming webinar! Registration Details Monday, June 6, 10AM MST- 11AM MST Free for VolunteerPro members | Join VolunteerPro $59 for [...]
Good business has always been about building good relationships with customers, but far too often these days businesses ‘launch’ without any regard for the person that matters most to them. They design their logo and website, create their Instagram page, and just… launch. But they do it without any attempt to actually connect with the people they’re asking to follow them and buy from them. If you’re just launching on social, or [...]
Supervisor of Volunteers: for the Reluctant Join Tobi Johnson, CEO and Founder of VolunteerPro, for Supervisor of Volunteer for the Reluctant, also known as Reluctant Supervisor: How to Coach Volunteers and Feel Good About It! The webinar offered this Wednesday, May 25, 1:00PM - 2:00PM EST/10:00AM -11:00AM PST is a basic level course open to all new supervisors of volunteers. This should include anyone with less than six months of [...]
Best Skills in Nonprofit Management Certificate The Best Skills in Nonprofit Management Certificate program is a professional development program that will help build and increase capacity for small- to mid-size nonprofits or those who are transitioning to the nonprofit sector. All courses are led by industry leaders and nonprofit experts with years of nonprofit leadership experience and teaching expertise. Curriculum consists of 28 classroom hours, in total, with a certificate [...]
Count What Matters Webinar Chief Engagement Officer, and Founder of Volunteer Pro, Tobi Johnson, has a few last minute slots to fill in TODAY's Count What Matters: How to Develop Smart Outcome Metrics for Volunteer Programs (Beyond Hours & Retention Rates) VolunteerPro webinar! Have you been wondering how to track the impact your organizations' volunteers? Register now. TODAY at 10:00am PST/1:00pm EST (60 minutes) starting in less than 2 hours, [...]
Overtime Law Changes Loom The Department of Labor (DOL) proposed overtime law changes loom in the coming weeks. The Fair Labor Standards Act (FLSA) requires that nonexempt (hourly) employees receive overtime pay for hours worked over 40 per workweek at a rate not less than one and one-half times the regular rate of pay. The FLSA includes exemptions from these minimum wage and overtime requirements for employees who meet certain [...]
Points of Light Conference 2016 | Why Volunteer Program Managers Should Attend A New Era for Volunteer Management Volunteer program management is changing. Across the nation, communities are redefining how service connects people to purpose. In this new era, Volunteer Engagement Professionals (VEPs) aren’t just coordinators — they are strategists, educators, and advocates for civic participation. For those of us in Southern Arizona, attending the Points of Light Annual [...]
“Be somebody who makes everybody feel like a somebody!” That simple phrase, shared by Alcira Pastula and Linda Tailleart from Catholic Charities Community Services AZ, captures the heart of effective volunteer appreciation. Recognition is more than a “thank you.” It’s how we show people that their time, energy, and heart truly matter. Why Appreciation Matters Recognition has the largest positive effect on volunteer retention of any volunteer management practice. [...]
Nonprofit Board Boot Camp Be the best Board Member you can be, with Nonprofit Board Boot Camp. Learn about board governance, get the facts on financial issues and understand the different between fundraising and development. During this fast-paced half day boot camp you will learn about S.O.X. and how to keep yourself protected from making illegal actions. With lots of tools, speakers and exercises, you will leave this workshop better [...]
Inside Out Program Evaluation If you are ready to take your program to the next level, then this webinar is for you. Inside Out Program Evaluation or is it Program Evaluations from the Inside Out? Either way the Chief Engagement Officer herself, Tobi Johnson, teaches you how to conduct a do it yourself (DIY) Volunteer Program audit in this webinar. Details Registration Link: VolPro Tuesday, April 12, 2016 1:00PM - [...]
ADT is offering Coaching for Engagement Coaching for Engagement is being offered by ADT, a member of the BBB (SAVMA Member) and they have invited us to join, at a reasonable cost of course. BBB conference room 5151 E Broadway Blvd #100, Tucson, AZ 85711 Date: 04/28/2016 9:00 AM UTC-07:00 Ar your employees engaged? Are your motivation techniques getting little results? There are 3 key reasons why employees become disengaged. [...]
How do you determine your ‘true’ value in the marketplace? Join Don Zavis, National Sales Trainer, International Keynote Speaker and an Award-Winning Sales Coach as he shares with us the tips, skills and techniques on how to have your true value “come shining thru.” Remember this is your raise, establishing your value in the marketplace is in your best interest. Upcoming event information: Location: Encantada apartments--theater--11177 N. Oracle Road, Oro [...]
Wild Apricot: Membership Summit March Update: It's Time for the Summit By Dmitry Buterin, Chief Apricot Next Monday kicks off our biggest webinar event ever, the Wild Apricot Membership Summit. I'm excited to see the impact it's going to have on the nonprofit sector. If you haven't signed up yet, there's still time! From the product side of things, we're updating our Mobile App, launching some new email themes, and our Chief Architect shares [...]
Best Skills in Nonprofit Management Certificate Again Strategic Partner Nonprofit Certificate Nonprofit Management Institute is offering courses in Tucson starting April 1st. The courses are part of the "Best Skills in Nonprofit Management Certificate" again being offered and include courses focused on volunteer management, social media, and governance. Courses will be held roughly once a month April through October at Habitat for Humanity on Friday mornings. Classes are taught by experienced [...]
Ways to Appreciate Volunteers and Work in Teams Linda Taileart and Alcira Pastula are inviting Volunteer Engagement Professionals of Southern Arizona to join them for a two hour, hands on workshop on Ways to Appreciate Volunteers and Work in Teams. Attendees will develop strategies to build recognition, appreciation and teamwork into volunteer programming. Volunteers with Catholic Charities exapand the reach of the agency to help more vulnerable people in central [...]
Help Shape the Future of Volunteerism Early bird registration is officially open. The Points of Light 2016 Conference on Volunteering and Service will take place June 27 – 29 at the Cobo Center in Detroit, Michigan. As the world’s largest service-related convening of nonprofit, government, business and civic leaders. This Conference is the greatest annual opportunity for thousands from around the world to help shape the future of volunteerism. Attendees [...]
Save the Dates 2016 The calendar is packed, so save the dates 2016 for cannot miss programs, events, and activities. SAVMA is bringing its best. National Volunteer Appreciation Week April, 10th-April 16, 2016 Effective Communication Wednesday, April 20, 2016 How not to take your interactions with other personally Six Secrets of High Impact Presenting Wednesday, May 18, 2016 Learn how to create and deliver high impact presentations/training's Round Table Discussion Wednesday, June 15, [...]
The Six Secrets of High Impact Presenting High Impact Presenting: Learn How to Transform your Workshops and Presentations The purpose of this workshop is to share Six Secrets high impact presenting to increase engagement during presentations and training activities. These are quick and easy ways to deliver information in more effective ways. When they are combined with tools designed to help people reflect and apply what they’ve learned, there is [...]
