On May 18th, Heather Hiscox a recognized leader and innovator in the startup and nonprofit sectors, presented to more than 20 Volunteer Management Professionals. She introduced Lean Innovation and the concepts of making impact by understanding customer empathy and experimenting with solutions to their problems. A copy of her presentation can be found in the Members Only section of the website.

In addition Heather provided a few links for inspiration:

  •  Short video refresher of what Lean Innovation is and its impact within other organizations
  • Podcast with San Diego Food Bank VP of Operations Vanessa Moore sharing their experience using Lean Innovation to reinvent their volunteer program
  • Podcast with the Southern Arizona Family Support Alliance’s Director Cholpon Rosengren about the Alliance’s journey applying Lean Innovation principles to their biggest challenges
  • Blog post about how innovation can come from anywhere in an organization

Heather provides services and coaching to the nonprofit sector in the areas of:


  • Social Enterprise
  • Fund Development
  • Communications – Social Media/Marketing Support
  • Program/Project Management
  • Coaching

For entrepreneurs Heather provides support for:

  • Idea Exploration
  • Interviewing and Market Identification
  • Business Planning
  • Rapid Experimentation
  • Product Development

Heather has been involved with nonprofit, grassroots, educational and research organizations for more than 15 years. She has utilized her skills in program development, community organization, fundraising, marketing, communications, and event planning to serve numerous nonprofit organizations.

Heather is passionate about supporting innovation and entrepreneurs. Heather works to ensure that the startup ecosystem is accessible to, and inclusive of, all people, including women, people of color, and older adults. She has not only launched her own online startup company, but mentors others, publishes Shut Up and Listen Blog.com, a blog for entrepreneurs and nonprofit professionals, and speaks on entrepreneurial topics.

Heather’s forte is taking ideas and making them happen. She is highly skilled in connecting projects with partners and obtaining support to reach her goals. Heather is known for her passionate, detail-oriented, efficient, creative and positive work style.

Heather serves community organizations:

  • Association of Fundraising Professionals – Southern Arizona Chapter, National Philanthropy Day Chair
  • Startup Tucson, Mentor
  • Greater Tucson Leadership, Program and Economic Development Committees
  • Women’s Business Center, Advisory Board Committee Member, Events Committee Chair
  • Desert Spring Children’s Center, Board President and Fund Development Committee Chair
  • Watershed Management Group, Stewardship Committee Member

Heather holds a Master’s Degree in Public Health from the University of Arizona Mel and Enid Zuckerman College of Public Health in Health Education with an emphasis in health disparities and a Bachelor of Arts in Sociology with an emphasis in social inequality and Africana Studies. Heather lives in Tucson with her two beautiful children.